Taking Control of Conflict - $17.00

How to Resolve and Minimize Workplace Disputes

Introduction and Overview

When you think of your job, conflict probably—hopefully—isn’t the first thing that comes to mind. But have you ever found yourself complaining about having to work with a colleague who is particularly stubborn or bossy? Or perhaps replaying an encounter with your supervisor that left you feeling frustrated? Most people have been involved in some form of conflict in the workplace, its extent ranging from mild disagreements to explosive standoffs.

Clearly, conflict can be an obstacle to organizational success and personal job satisfaction. When two or more people work together, conflict is almost inevitable. Although you may not eliminate conflict entirely, you can take control of it—that is, create a positive working environment in which conflict is dealt with maturely and collaboratively.

Course Objectives:

This course will show you how to deal maturely and collaboratively to resolve issues effectively. By identifying the source of conflict and implementing effective resolution strategies, you’ll learn how to successfully handle conflict and even prevent unnecessary conflict from occurring in the first place.