The Minute Taker’s Workshop
Courseware Includes:
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Intellectual Property:
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No matter who you are or what you do, whether at work or in the community, you are involved in meetings. Meetings are costly, even if they are held in a company boardroom. To ensure meetings are productive and worth the expense involved, three ingredients are necessary: an assurance of closure, a strong chair or leader, and accurate minutes. It has been said that if the minutes of a meeting are not accurate, then the meeting may just as well not have taken place.
If people cannot remember or agree on what actually occurred at a meeting, how can the group effectively accomplish its objectives? After this one-day workshop you will understand your role as a minute taker and the best techniques for producing minutes that include all the essential information needed.
How You Will Benefit:
- Recognize the importance of minute-taking
- Develop key minute-taking skills, including listening skills, critical thinking, and organization
- Be able to remedy many of the complaints that beset minute-takers
- Be able to write minutes that are suitable for formal meetings, semi-formal meetings, and action minutes
- Be an efficient minute-taker in any type of meeting
- Be able to prepare and maintain a minute book
What You Will Cover:
- The role of a minute-taker
- The skills of a minute-taker (including listening, critical thinking and organization)
- Meeting agreements
- Styles of minutes (including formal, informal and action)
- What to record
- Techniques for preparing minutes
- Editing minutes
- The minute book
- Taking minutes in an interactive meeting
Skills for the Administrative Assistant
Courseware Includes:
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Intellectual Property:
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Work is not the only thing that matters in life, but most of us want to take pride in what we do. While we do not have to like the people we work with, or report to, at the very least we should be able to interact positively with them. The biggest influence on job satisfaction is our relationship with others.
This is a course designed for those who work in support positions, to help them improve their everyday performance in an office environment. The time invested will help you improve your communications skills, make a good first impression, and develop personal management skills.
How You Will Benefit:
- Understand the importance of professional presence on the job
- Learn how to self-manage to become more effective and efficient
- Improve your communications skills, including listening, questioning and being more assertive
- Increase your effectiveness in recognizing and managing conflict, and dealing with difficult people
What You Will Cover:
- Personal Best, Professional Best
- Putting Others at Ease
- Distorted Thinking
- The Steps to Feeling Good
- Assertiveness
- Communication Skills
- Asking and Listening
- Non-Verbal Messages
- Writing Skills
- Getting Ahead
- Self Management
- Setting Goals
- Working as a Team
- Working With Difficult People
- Learning to Say No
- De-Stress Options