From her first job after college as a customer service representative in a call center to running her own business, Ruth St. Pierre knows customer service. Her business flourished because of her customer-focused principles. Clients who were unhappy with their experiences elsewhere found someone who actually listened and who cared about THEIR goals.
Ruth has applied the principles of great customer service to every aspect of her work and personal life. Her experiences convinced Ruth that everyone we encounter is either our customer or we are theirs.
As customer expectations have changed, Ruth has incorporated the newest techniques of “Customer Experience” into her programs. Today’s customers want more than just a friendly “hello.” Everything about a customer contact makes its way onto the customer’s “Report Card.” Do you get an A+ from your customers?
Ruth provides both the keys and the strategies or skills her participants need to develop professionally and personally. Her customer service programs deliver useful tools in an engaging and interactive way. Participants use Customer Experience techniques and language in practice sessions throughout the day.
View a video excerpt of Ruth St. Pierre training on Customer Service Skills:
Ruth St. Pierre training on Business Writing Skills:
Ruth St. Pierre training on Stress Management Skills:
Ruth started her consulting and communications business more than 25 years ago, specializing in helping organizations develop effective written communications. As the demand for helping others improve their skills increased, she successfully transitioned her business into training and learning facilitation.
As an independent contractor working with seminar companies, Ruth has delivered more than 1,700 highly interactive and engaging programs nationwide, working with more than 40,000 employees in small and large businesses, government, education, and non-profit organizations. Many clients invite her back regularly because she delivers exceptional service and quality.
Ruth is known for her emphasis on customizing content to meet a client’s goals or challenges. She develops or customizes programs to fit clients’ needs and infuses those programs with interactive experiences which participants can relate to their environment.
B.S. in Business Administration
Certified Facilitator – Insight Inventory assessment tools
Graduate – Women’s Entrepreneur Program – Avila University