Customer Service Skills for Success - $65.00
Learn the skills needed to communicate effectively with customers and deliver world class service customers expect.
Product Code: CS101
Subscription: 12 months
Introduction and Overview
Customers are the lifeline of any organization. You can advertise incredible promotions and drastically reduce your prices to build your customer base, but unless you retain your customers, your organization will not survive.
Studies have shown 25% of an organization’s customers are unhappy all the time. And if that unhappy customer takes their business elsewhere, it will cost the organization five times as much to replace them as it would have cost to keep them.
By the end of this course you will be able to:
- Determine who your customer is
- Know how your customers buy
- Identify what the customer actually wants from you
- Become customer-focused
- Satisfy the customer
This online program is designed to aid Customer Service Representatives in delivering quality service to avoid costly service errors, minimize customer frustration and improve customer retention.