Conflict Management - Working Through Differences
Interactive Training for Government AgenciesNegotiation Skills - $65.00
Learn strategies for gaining control in negotiation situations.
Introduction and Overview
Everyone needs strategies for negotiating in everyday situations as well as business. This module presents strategies for gaining control in negotiation situations and effective methods of getting past obstacles. Several everyday negotiation scenarios are explored with tips for effective negotiation techniques to apply to these situations.
Learning Objectives
By the end of this course, you will:
- Employ the give/get principle in negotiation
- Apply the six basic steps in negotiating
- Implement negotiating strategies for win/win agreements
- Recognize what is really being said by understanding body language
- Respond effectively to negotiation ploys, tactics, and unhelpful behaviors
- Take appropriate action when win/win negotiation fails
View: Instructor-Led Communication Skills Courses, Seminars and Workshops
Influencing Others - $65.00
Develop the skills to influence and gain the support of others.
Introduction and Overview
Many people think that you have to be in a position of authority to influence others. This is a false perception and one that has detrimental implications on how to get others to do what you want. This module seeks to differentiate between negative influencing such as coercion, manipulation, bullying, and positive influencing such as persuasion and negotiation. You will develop the skills to gain the support of others and elicit others to engage their imaginations in problem-solving. You will also learn how to inspire and encourage others. This module is designed to send the message that you can practice the art of influence without telling others what to do and without a position of authority.
Learning Objectives
By the end of this course, you will:
- Develop a strong foundation to influence others
- Use techniques to influence others and gain their support
- Use the stages of influence to have a positive influence on people and add value to their lives
- Apply active listening skills to overcome common barriers to communication
- Recognize what is important to others and how to motivate them
- Use approaches to make your words count
- Apply personal characteristics and actions to improve your ability to influence
View: Instructor-Led Communication Skills Courses, Seminars and Workshops
Conflict Resolution - $65.00
Develop techniques to resolve conflict with others.
Product Code: EFF-Present
Duration of Course Access: 30 Days
CEU Credits: .5
Introduction and Overview
Conflict occurs when two or more values, perspectives, or opinions clash with each other. Organizations will often feel it's effect in their ability to make decisions which leads to general confusion and contradictions. However, conflict can be the driving force behind necessary changes because it brings on a focus of what is important. It can also energize people and bring them to a common understanding and appreciation for their differences. Conflict is not the problem. Poor management of conflict is the issue. This module will help you develop techniques to resolve conflict within yourself and others. It addresses why conflict occurs and the actions you may take to minimize the conflict. It will help you understand the importance of effective communication and maintaining good chemistry with others. It will also address the importance of remaining clear on the organization’s goals, objectives, and job descriptions.
Learning Objectives
By the end of this course, you will learn:
- The Nature of Conflict
- Behavior Styles
- Factors Effecting our Conflict Style
- Handling Difficult Personalities
- Resolution Tools
View: Instructor-Led Communication Skills Courses, Seminars and Workshops
