Customer Service Webinars
Customized Live Virtual & On-Demand Training for Customer Service Reps
Build stronger customer relationships, handle challenging situations with confidence, and improve customer satisfaction with Alliance Training and Consulting’s Customer Service Webinars—available on demand or customized to your organization’s needs.
Our flexible online training is ideal for individuals or teams looking to enhance their customer service skills without the need for classroom time. Learn at your own pace with pre-recorded sessions or schedule live interactive webinars sessions designed around your team's real-world challenges.
Why Choose Our Communication Skills Webinars?
Our instructor-led webinars bring you practical tips, proven strategies, and hands-on techniques that participants can apply immediately on the job. Each session is interactive, engaging, and delivered live using tools like Zoom, Microsoft Teams, polls, breakout rooms, and chat.
✔ Expert facilitators with real-world experience
✔ Real-time interaction for practical skill-building
✔ Customizable content aligned to your organization’s needs
On-Demand Customer Service Webinars
Anytime, Anywhere Access to Professional Development
Need fast access to customer service training? Our on-demand webinars deliver essential skills, time-saving techniques, and proven strategies your team can apply immediately. These recorded sessions include expert instruction, downloadable training materials, and follow-up support for questions after the session.
Featured Customer Service On-Demand Webinars:
Defusing Difficult and Demanding Customers Recorded Webinar (Available as a customized session.)
These sessions bring our best practices and techniques into a convenient format your team can use anytime, anywhere.
Custom Customer Service Webinars for Your Organization
Designed for Your Team, Focused on Your Challenges
Need a more personalized approach? We specialize in custom customer service webinars designed around your industry, customer base, and specific goals. Delivered virtually, these live interactive sessions incorporate your real-world customer interactions for hands-on skill development.
Our facilitators use platforms like Zoom and Microsoft Teams to create an engaging learning experience, incorporating your unique customer scenarios and service challenges into each session.
Common Customer Service Webinar Topics:
♦ Dealing with Difficult and Demanding Customers
♦ Identifying What the Customer Really Wants
♦ Saying “No” Without Losing the Customer
♦ Building Instant Rapport
♦ Creating Customer Loyalty
♦ Cross-Selling and Up-Selling Skills
♦ Reducing CSR Stress and Burnout
♦ Managing Unreasonable Customer Expectations
♦ Conflict Resolution and Negotiation Skills
Didn't find the exact topic you need? Let's collaborate to build a customized customer service webinar that meets your goals and timeline.
Featured Customer Service Webinar Topics
Explore our full list of instructor-led webinar offerings. Each session can be customized to fit your desired format and training duration:
Building Business Relationships
Building the Customer Centric Organization
Coaching and Mentoring Skills for Call Center Managers
Customer Care and Call Handling Skills for CSRs
Defusing Difficult and Demanding Customers
Delivering World Class Customer Service
Meeting Customer Service Challenges in the Public Sector
Your Success is Our Priority
We stand behind the quality of our training. If you're not satisfied with the training, we'll make it right. There’s no risk—just results.
Contact Us Today to Get Started
📞 Call 1-877-385-5515
📧 Email
Let’s create the right customer service training solution for your team.