Customer Service Webinars
Live Virtual Training for Customer Service Reps
Experience our most popular instructor-led sessions while working at home, in your office - anywhere you have an internet connection. Our webinars feature real-time interaction with expert facilitators. These instructor-led webinars provide practical tips, techniques and strategies that can be applied immediately on the job.
Customer Service Webinars Tailored to Your Needs in Building CSR Skills
Expert facilitators bring the best practices, strategies, tips and techniques form their onsite instructor-led sessions into the virtual training environment. We utilize the latest technologies such as Zoom, TEAMS, chat room features and more to create the highly interactive training sessions.
Our tailored webinar sessions are designed to incorporate your specific customer service challenges into consideration. Our webinars cover the full range of topics to build customer service skills and improve customer satisfaction.
Let us create the perfect customer service skills webinar for your organization. Any of our standard webinars can be tailored to meet specific issues your people are facing. Typical challenges include:
♦ Difficult and Demanding Customers ♦ Identifying the Customer "Really Wants" ♦ Saying "No" While Maintaining Customer Satisfaction ♦ Building Instant Rapport ♦ Building Customer Loyalty ♦ Up-Selling Skills ♦ Dealing with CSR Stress ♦ Negotiation Skills ♦ Manage Unreasonable Customer Demands
Didn’t find exactly what you were looking for? Reach out to us today, and we’ll collaborate with you to create a customized webinar tailored to your team’s needs. We’re committed to ensuring the training aligns with both your team and your organization’s goals.
For more information call 1-877-385-5515. Or, email us at This email address is being protected from spambots. You need JavaScript enabled to view it..
- Simply click on any topic from the list below. Review the topics covered and give us a call.
- We will design the webinar to cover the specific issues you want and the webinar duration that meets your needs.
- Simply click on any topic from the list below. Review the topics covered and give us a call.
Customer Service Webinars Include:
Online Webinars:
Defusing Difficult and Demanding Customers LIVE Webinar (Broadcast date: Thursday, May 20th,) (Also available as a recorded session.)
On Demand Customized Webinars:
Building Business Relationships
Building the Customer Centric Organization
Coaching and Mentoring Skills for Call Center Managers
Customer Care and Call Handling Skills for CSRs
Defusing Difficult and Demanding Customers
Delivering World Class Customer Service
Meeting Customer Service Challenges in the Public Sector
Your Satisfaction Matters to Us
Your success is our priority. If you're not satisfied with the training, we'll make it right. That's our promise to you. There’s no risk—just results. Contact us today to get started at 1-877-385-5515 or infThis email address is being protected from spambots. You need JavaScript enabled to view it..
