Conflict Management - Working Through Differences
Interactive Training for Government AgenciesBecoming a High-Performance Team Series
A High-Impact Team Building Training Event!
Designed for the entire team, this series of four ½-day workshops will get your team on track with high-performance team skills and improved team results.
The four workshops include:
- Workshop I: What is a Team and How Do I Fit In
- Workshop II: Communicating as a Team
- Workshop III: Developing a Winning Team
- Workshop IV: Keeping the Team on Track
These workshops are high-impact team development events! The workshops will challenge your team's current perceptions of performance limits, engage team members in the development of their individual contributions and enhance the entire team development process.
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Team Training for team members and their team leader in:
This training enables team members to identify behaviors and actions that enhance or inhibit team performance. The team then initiates a critical change process by identifying alternative, more productive actions and behaviors. The result is a team that is more focused, more effective and more powerful! |
The entire staff will recognize that a team is more than a group of people working in close proximity.
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We designed these workshops because too often:
- Team leaders often go through team building courses, but team members rarely get training on how to function as an effective team
- Team members are expected to automatically gel and provide measurable results
- Teams struggle with interpersonal conflict
- Teams experience communication difficulties
- Teams lack a clear sense of purpose as a unit
- Teams lack a set of agreed-upon standards of operation to maximize effectiveness
For each workshop in this series, the emphasis is determined by your specific team needs and situation. Whether your team is a new team just getting started, an existing team that needs to be re-energized, or a dysfunctional team that needs to be refocused, this program will be tailored to the team’s needs.
Your team will leave this program better equipped for effective communication, have the ability to focus on future performance goals, share common values and aspirations and understand the required contribution of all team members.
Every organization has its own culture, each team is at a particular stage in its life, and each team member has a unique relationship within the team.
We adapt each session to provide appropriate emphasis and focus to challenge the team appropriately for your training objectives and preferences. A pre-workshop assessment will pinpoint the areas that need work and allow us to customize a skill-based, interactive training program for your team.
Overview of Concepts and Deliverables Provided:
- Develop a better understanding of self and other team members
- Recognize and better utilize the strength of all personal styles
- Develop new skills for better team interaction
- Develop new strategies for team standard operating procedures
- Develop new team communication skills
- Evaluation of complementary skill sets and gaps in the team’s skill sets and role assignments
- Creation or refinement of a conflict resolution process for the team
- Practice in how to use style diversity to be more innovative in business solutions
- Develop team problem solving skills
- Set and achieve high-performance team goals
- Improvement of team assessment processes
- Transform the staff individual efforts into a true team approach
The “Becoming a High-Performance Team Series” is designed using four individual workshops. Feedback with the instructor after each session allows for adjustments and clarifications for the next workshop session. Special guidance is given to the team manager to reinforce workshop learning objectives between each session.
Using experiential exercises and activities, we build the team’s ability to:
- Identify and focus on achieving a common goal
- Share and clarify objectives
- Collectively plan and organize resources
- Effectively communicate
- Balance challenge and support
Workshop I: What is a Team and How Do I Fit In
- A team is more than just a work group—a collection of individuals who work together. In a work group, each member is directed by and reports to a common manager or supervisor, but members don't necessarily collaborate with each other to complete their tasks.
- A team, by contrast, comprises individuals with complementary skills and individual styles that must work together to achieve a shared purpose. The team members must interact with each other, and with the team leader, to achieve their shared goals.
- The challenge for most teams is to utilize the team’s blend of individual styles to maximize its potential for success. This requires that individual team members understand themselves and how to best work with the styles of others on the team.
- In this session, we will utilize the DISC Survey to improve interpersonal and team effectiveness. The survey provides insights on communication styles, work styles and likely sources of frustration when interacting with others. Participants also become aware of the value of all styles. Such insights enable participants to recognize why some interpersonal and group interactions are more rewarding than others. Participants will discover how to use these insights to identify the style of others. They will learn how and when to modify their own style to reduce conflict and improve overall interpersonal and team effectiveness.
Topics:
- What is a Team?
- Work groups versus teams
- Steps to Becoming Effective Teams
- Steps in brief
- Personal Insight in Teamwork
- What is your style
- DISC Personal Style Indicator
- Understanding your style
- Recognizing the value of all styles
- Recognizing the style of others
- Adjusting your style – How and When
Workshop II: Communicating as a Team
To benefit from diverse thinking styles and backgrounds, team members must listen to each other, be open to different perspectives and be willing to objectively question their own beliefs. In this session, team members will learn how to encourage open dialogue and ensure that everyone’s input should be valued. They will discover new ways to accommodate differences in opinion and share their ideas in a positive manner. They will recognize the value of differing opinions and learn how to overcome conflict that can become detrimental to the team’s success.
Topics:
- Promoting Better Team Communication
- Poor communication is destructive
- Personal Insight: Keeping peace between people
- Focus on behavior, not character
- Focus people's attention on team goals
- Resolving Team Conflicts
- The four steps to resolving conflicts
- Define the root cause of the conflict
- Negotiate a resolution
- Activity: Help Jared listen actively
- Remind team members to forgive
Workshop III: Developing a Winning Team
Group norms (the behaviors that individuals expect or accept from each other) play a large role in how your group works together. The pre-existing "group" has already established some group norms. Some individuals talk more than others, some have taken the role of informal leaders and some are recognized as having more technical expertise or seniority. These factors, and others, combine to create a group dynamic that will have a positive or negative impact on the team’s success. In this session, the team will work together to establish effective processes that will make for a positive team dynamic and keep the team on track to achieve goals and make better decisions.
Topics:
- Keeping your team on target
- Understanding how teams get derailed
- Behave like a team player
- Share what you know
- Fostering better team identity
- Why is team identity important?
- How might you foster team identity?
- Evaluate the team process
- Setting team goals
- Ensuring goal achievement
- Meeting individual expectations
- Identify obstacles that stand in the way of team progress
- How is your team doing?
- How can we improve?
- Make Decisions as a Team
- Recognize when your team is stuck
- Develop a team decision-making approach
Workshop IV: Keeping the Team on Track
Maintaining a high-performance team effort is not automatic. Each member must support the team's priorities, yet realize a sense of personal satisfaction and growth from his or her contributions to the team effort. Team members must also learn how to collectively adapt to changing circumstances and demands. Developing this flexibility results in improved team commitment, more focused direction, greater creativity and a more sustainable high-performance team culture.
Topics:
- Encouraging Team Participation
- Commit to the group
- Confirm team member expectations
- Make it easier to meet expectations
- Keeping team meetings on track
- Fostering Creativity in Your Team
- The importance of creativity
- Promote diversity of styles and skills
- Balance the paradoxical characteristics of your team
- Manage divergent and convergent thinking
- From divergent to convergent
- Helping Your Team Avoid "Groupthink"
- What is "groupthink"? and Why is groupthink dangerous?
- Recognize the symptoms of groupthink
- How to combat groupthink
- Sustaining a High-Performance Culture
- Team Action Plan
- Individual Action Plan
Building top performing teams is challenging for most managers and supervisors. Training the entire team creates learning opportunities for individual team members and the team leader to develop new skills and new perspective to maximize team efforts at all levels.
To find out more about how you can bring this training to your organization, call toll free: 877-385-5515
Additional seminars on workplace generations and their impact on the workplace include: Working in a Cross-Generational Team and Bridging the Communication Gap between Generations at Work.
Featured Trainers in Team Building
Working in a Cross-Generational Team
Learn Strategies that Make Cross-Generational Teams Work
In this course, team members learn skills and develop understandings that help them participate effectively in a multi-generational team setting. Participants leave with a clear understanding of how better team results are possible as a result of generational diversity.
Put the generational differences to work for you.
These days, up to four generations are often on the same team. Each generation has its own values, attitudes and communication style. Generational differences can lead to poor communication, increased conflict, and overall poor performance.
But these generational differences need not limit the cross-generation team's potential. The key to working together lies in our ability to understand the generational motivations and values. Being able to appreciate and use these differences to enhance the workplace environment is what this training is all about.
This seminar covers all four workplace generations. Participants learn how to effectively communicate with, work with, and manage inter-generational differences to maximize team performance and improve workplace effectiveness. They discover skills and techniques that improve team communication, build synergy, and effectively deal with conflict between different generations. Everyone gains a new perspective of how individuals from different generations can work together to maximize the true potential of a cross-generation team.
Who Should Attend
For career minded professionals at all levels who want to excel in their interpersonal and communication skills, overcome workplace conflict, and build a more positive work environment.
Training Benefits
- Develop better workplace communication
- Overcome conflict due to generational / age differences
- Develop more understanding and improve collaborative work efforts
- Develop better work relationships between new hires and long-term employees
- Improve multi-generational team performance
Overview of Concepts and Deliverables Provided
- Defining the workplace generations:
- Traditionalists (Silent)
- Baby Boomers
- Generation Xers
- Generation Y or Nexters
- Sensitizing yourself with other generations
- Understand how different generations define:
- respect
- feeling valued
- motivation
- work values
- How to understand what people really mean when people of different generations make comments that upset you
- How to find out what was meant by the comment and what was their intent – you may be surprised by the answer
- Birth year alone doesn't necessarily dictate generational outlook
- How to find a common ground when the conflict is about right versus wrong
- Gain mutual understanding about the goals of your manager and the company
- Communicate so the entire team sees value in their contribution
- Turn "Why am I not getting what I want?" to "How can I further support my team and the organization, while advancing my career?"
- How to create synergy between individual career goals and organization/team mission
- Verbal, Written and Electronic communication and the impact on the generation gap
- How to be aware of generational differences and anticipate miscommunication
- Learn techniques to effectively deal with conflict among different generations
- How to tailor your message for maximum effect — keeping in mind generational differences
Every organization has its own culture and each team member has a unique relationship within the team. We adapt each session to provide appropriate emphasis and focus to meet your training objectives.
Additional seminars on workplace generations and their impact on the workplace include: Managing a Cross-Generational Team and Bridging the Communication Gap Between Generations at Work.
To find out more about these unique training programs, call us toll free at 877-385-5515.
You may also email us for more information about our Team Building programs at This email address is being protected from spambots. You need JavaScript enabled to view it..
Featured Trainers in Team Building
Fast-Track Team Building for Teams
Training Team Members to Be Great Team Players for Better Team Results
Fast-track your work and project teams to better results with this team training. Designed for the entire team to attend, this team development workshop will get your team on track with high-performance team skills and improved team results.
This is a high-impact team development event! The workshop will challenge your team's current perceptions of performance limits, engage team members in the development of their individual contributions, and enhance the entire team development process.
Is your staff a team, or simply a group of people working in close proximity?
This training enables team members to identify behaviors and actions that enhance or inhibit team performance. The team then initiates a critical change process by identifying alternative, more productive actions and behaviors. The result is a team that is more focused, more effective and more powerful!
Does this sound familiar?
- Team leaders are sent to team building courses, but team members never get training on how to function as an effective team
- The team is supposed to immediately gel and provide measurable results
- The team struggles with interpersonal conflict
- Team experiences communication difficulties
- Team lacks a clear sense of purpose
- The team lacks a set of agreed-upon standards of operation to maximize effectiveness
Experience the difference between working as a group and working as a high-performance team.
The workshop emphasis is determined by your specific team needs and situation. Whether your team is a new team just getting started, an existing team that needs to be re-energized, or a dysfunctional team that needs to be refocused, this program will be designed just for you.
The workshop will be tailored to the unique needs of the team. A pre-workshop assessment, completed by all members of the team, will pinpoint the areas that need work and allow us to customize a skill-based, interactive training program for your team.
Training options include sending your team off-site for two days to incorporate a “retreat” component, or delivering the workshop at your own location in only one day.
Your team will leave this program better equipped for effective communication, have the ability to focus on future performance goals, share common values and aspirations, and understand the required contribution of all team members.
Who Should Attend
This training is for all members of any intact project or work team, including brand new teams, established teams, or dysfunctional teams.
Training Benefits
- Create or increase a sense of identity and purpose for a new team
- Create or refine team norms
- Create greater team cohesion leading to greater team effectiveness
- Improve the goal-setting process of your team
- Give teams time and structure to evaluate their systems, customer satisfaction levels and measurable results
- Give teams time and structure to create action plans for new projects or for improving processes on current projects
Overview of Training Topics and Learning Points
- Assessment administered to all members of the team to target issues and customize the training
- Develop new skills for change
- Develop new strategies for team standard operating procedures
- Develop new team communication skills
- Development of active and empathetic listening skills
- Evaluation of complementary skill sets and gaps in the team’s skill sets and role assignments
- Creation or refinement of a conflict resolution process for the team
- Discussion of the value of diversity on a team
- Practice in how to use that diversity to be more innovative in business solutions
- Develop team problem solving skills
- Improvement of team assessment processes
We use a highly experiential training format, allowing the team to spend as much time as possible exploring group actions, behaviors, perceptions, attitudes and relationships within the team.
The experiential activities used in this session enable team members to explore beyond their immediate perceptions, examine their beliefs and values, challenge assumptions about their limitations, and push the limits to find out what happens. Each exercise is tailored to focus on specific outcomes.
Using experiential exercises and activities we build the team’s ability to:
- Identify and focus on achieving a common goal
- Share and clarify objectives
- Collectively plan and organize resources
- Effectively communicate
- Balance challenge and support
Every organization has its own culture, each team is at a particular stage in its life, and each team member has a unique relationship within the team. We adapt each session to provide appropriate emphasis and focus to challenge the team specifically for your training objectives and preferences.
Give us a call toll free at 877-385-5515.
You may also email us for more information about our Team Building programs at This email address is being protected from spambots. You need JavaScript enabled to view it..
Featured Trainers in Team Building
Fast-Track Team Building for Virtual Teams
Training to Manage the Challenges of Virtual, Remote, and Extended Teams
Virtual team building is one of the greatest challenges a team can have. In this virtual team building training, teams learn the skills required to operate as a high performance team. Participants learn to implement the tools to operate effectively even when members are not co-located.
Knowing how to best work with each other is one of the most important aspects of building a virtual team. In this highly interactive session, team members spend time getting to know each other’s communication and work style preferences and how to work most effectively without face-to-face contact. This training is best done in a session with all team members present. However, for groups in which travel costs would be prohibitive, the workshop has proven to be successful via video teleconference using your organization’s VTC technology.
The workshop is usually done as a two-day onsite event, but can be tailored to the unique needs of the team. A pre-workshop survey may be done via email or phone interview to pinpoint the areas that need work and allow us to customize a skill-based, interactive training program for your team.
Training options include sending your team off-site for two days to incorporate a “retreat” component, or delivering the workshop at your own location.
Who Should Attend
This training is for all members of any virtual project or work team, including brand new teams, established teams or dysfunctional teams.
Training Benefits
- Create or increase a sense of identity and purpose for a new team
- Create or refine team norms, especially around communication preferences and regularly scheduled meetings
- Create greater team cohesion leading to greater team effectiveness
- Improve the goal-setting process of your team
- Give teams time and structure to evaluate their systems, customer satisfaction levels and measurable results
- Give teams time and structure to create action plans for new projects or for improving processes on current projects
Overview of Training Topics and Learning Points Delivered
- Creating rapport and building relationships with virtual teammates
- Tips for building trust from a distance
- Understanding individual work styles and preferences (for this we use a simplified version of the DISC or the Merrill-Reid model)
- Creating and committing to team communication norms
- Examining the pros and cons of email versus telephone versus web conferencing versus VTC as communication media, and identifying individual team member preferences
- Developing conflict management approaches
- Develop new skills for problem solving and change
- Effective facilitation skills for virtual meetings
Options for Additional Training Topics Include
- Creation of written team norms
- Creation of team charter, including roles and responsibilities
- Creation of a team mission and vision statement
- Creation of new team goals and objectives
- Creation of new team performance standards
- Creation of a “press release” to describe the team’s function to other teams within the organization
We use a highly experiential training format, giving the team time to explore group interactions, behaviors, perceptions, attitudes and relationships, and allowing for the creation of any deliverables you may specify.
Give us a call toll free at 877-385-5515.
You may also email us for more information about our Team Building programs at This email address is being protected from spambots. You need JavaScript enabled to view it..
Featured Trainers in Team Building
Teamwork – Making it Happen
Build Team Spirit, Improve collaboration and Get Your Team Back on Track for Top Performance
This training session is designed to bring the team together for better results. Let's face it, High Performance Teams don't just happen. Teamwork involves more than hiring a group of talented individuals. Great teams collaborate, have a shared vision and other essential team qualities, but that’s after the fact. What can team members do to make that happen? The answers may surprise you.
In this energetic workshop, participants discover new understandings about perceptions, styles and behaviors
to help them improve team performance and deal with rapid change.
Through interactive exercises and discussions, participants develop a better understanding of how they can work more effectively with others. They develop a new appreciation for different temperaments and make constructive use of those differences to gather information, make decisions, and orient to today’s challenging environment.
Participants develop increased awareness of their natural strengths – as well as potential blind spots – and how to use this awareness to work most effectively as a valued team member. Everyone leaves this session with practical how-to’s they can apply immediately to improve communication, gain buy-in for goals, encourage problem-solving, minimize resistance to change and get their team efforts back on track for improved success.
With the powerful “use them now” strategies developed in this session, team members will be able to ramp up team initiatives and maximize success.
Who Should Attend
All members of a team who want to make a high impact and develop great team synergy.
Overview of Training Topics and Learning Points
- Creating a shared vision
- Self-assessment
- Making constructive use of differences
- Recognize the eight attributes of highly effective teams
- Identify what role(s) you can play to be a more effective team member
- Identify participants’ BEST FIT Temperament for team success
- Reduce stress and boost productivity – A hands-on approach to creating the ideal work climate for your team
- Prepare the team for rapid change
- A simple activity to stop and do when you need to get a team meeting back on track
- Identify the current status of your team and what you can do to improve it
- Explore the practical, day-to-day application of types in the workplace
This program can be customized for a ½-day or full-day session.
Give us a call toll free at 877-385-5515.
You may also email us for more information about our Team Building programs at This email address is being protected from spambots. You need JavaScript enabled to view it..
