Conflict Management - Working Through Differences
Interactive Training for Government AgenciesEffective Emails, Memos, and Letters - $79.00
Online course provides best practices, tips and techniques for business Emails and Letters.
Product Code: EmailMemoLetrs
Duration of Course Access: 90 Days
CEU Credits: .5 (Contact Hours: 5 hours)
Total PDUs/ Contact Hours: 5
Technical PM PDUs: 1
Click the link below to purchase this course:
Introduction and Overview
This online course is designed to improve your business communication when writing emails, memos, and letters. Communicating clearly and concisely in written formats like email, memos, and letters is very important in a workplace setting. Clearly communicating your thoughts, plans and proposals is a highly effective means to advance your ideas and earn the respect of your peers. This course will help you improve your use of these common business communication vehicles by providing best practices and effective tips and techniques.
After completing this Communicating Collaboratively course, you will be able to:
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- Recognize when its appropriate to use an email, a memo, or a letter
- Explain the parts of an email, a memo, and a letter, and format each so that the communication is effective
- Consider primary and secondary uses for the email, memo, or letter
- Explain how to facilitate both primary and secondary uses
- Create a sample email, memo, and letter employing best practices
Key Features of this course:
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- Mobile-friendly
- Audio-enabled
- Badge and credit-awarding
- Real-world case studies
- Fully accessible
- Games & Flashcards
- Expert-supported
Notes:
Estimated time to complete: 5 hours
This course has an "Ask the Expert" feature, which submits your questions directly to an expert in the field you are studying. Questions are answered as quickly as possible and usually within 24 hours.
This course does not require any additional purchases of supplementary materials.
Learners must achieve an average test score of at least 70% to meet the minimum successful completion requirement and qualify to receive IACET CEUs. Learners will have three attempts at all graded assessments.
CAPM®/PMP®/PgMP®
Technical PDUs: 1
Leadership PDUs: 4
Strategic/Business PDUs: 0
PfMP®
Technical PDUs: 0
Leadership PDUs: 4
Strategic/Business PDUs: 0
PMI-ACP®
Technical PDUs: 0
Leadership PDUs: 4
Strategic/Business PDUs: 0
PMI-PBA®
Technical PDUs: 0
Leadership PDUs: 4
Strategic/Business PDUs: 0
PMI-RMP®
Technical PDUs: 0
Leadership PDUs: 4
Strategic/Business PDUs: 0
PMI-SP®
Technical PDUs: 0
Leadership PDUs: 4
Strategic/Business PDUs: 0
Refund Policy:
You may request a refund up to 5 days from the purchase date. The registration fee will only be refunded if less than 10% of the course has been completed. Completion percentage can be viewed on the Course Progress page from within the course.
Estimated Time to Complete: 5 hours
Click here to View all of our Continuing Education Online Communication Skills Courses.
View: Communication Courses, Seminars and Workshops
Communication Skills Suite - $149.00
How to speak and write clearly and concisely.
Product Code: COMM_Suite
Duration of Course Access: 60 Days
CEU Credits: 1
Introduction and Overview
Because corporate higher-ups and stakeholders can't support your ideas—or recognize you for them—without first understanding what they are, communicating clearly and concisely in written and oral formats is critical to your professional success.
From clarifying and structuring your ideas to designing the PowerPoint slides that will best complement them, the techniques, interactive exercises, and checklists in this suite will help you create presentations and workplace documents that inform and persuade.
The course offers instruction on crafting many of the most common business communication formats: memos, reports, brochures, proposals, presentations, catalogs, and websites. Topics include formal and informal outlining techniques, using e-mail appropriately in an organizational setting, and revising for wordiness, unnecessary phrases, redundancy, and jargon.
Each 3 to 5 hour, self-paced course offers an assortment of interactive exercises, selected readings, and self-assessments that will engage you and help you practice effective business writing.
Our Ask the Expert feature connects you to a network of experts ready to answer any content-related questions you have. You can expect to receive a response within 24 to 48 hours, though some questions are answered the same day they are sent.
Upon successful completion, you can download a printable certificate of completion for this online course suite. The course has no textbooks or prerequisites.
Suite Includes these Courses:
View: Instructor-Led Communication Skills Courses, Seminars and Workshops
Principles of Negotiation - $49.00
Learn to accomplish your negotiating goals and still preserve business relationships.
Product Code: PubSp-ComAud
Duration of Course Access: 60 Days
CEU Credits: .1
Introduction and Overview
Principles of Negotiation seeks to help you accomplish your negotiating goals while preserving your business relationship. Further, you will learn how to identify and exert power in a negotiation and identify behaviors that can challenge or stall a negotiation.
"Overall, a good review of negotiation principles. This is a great price for a one hour, online business training course. Normally, these types of courses are a lot more time and money." — Pete Y.
After completing this course, you will be able to:
- Define negotiation
- Explain the differences between principled negotiation, distributive negotiation, integrative negotiation and mixed motive negotiation
- Discuss what BATNA (Best Alternative to No Agreement) is and why it is important within the context of a negotiation
- Describe the concepts of reservation price and ZOPA (Zone of Possible Agreement), as well as how they relate to one another in a negotiation
- Describe the steps that should be taken to plan for a negotiation
- Explain the ways that power can be used in a negotiation, and how power can be gained from different sources
- Identify different behaviors which can pose challenges to a negotiation and may cause impasses
This course is self-paced and online. You will have access to this course for 60 days. Upon successful completion, you will receive a certificate of completion from One Hour Courses.
Target Audience: This course is designed for mid- and entry-level professionals, managers, and all those interested in negotiation.
Level/Prerequisites: Introductory/ No prerequisites
Estimated Time to Complete: 1 Hour
Successful Completion Requirement for IACET CEU: Learners must score an average test score of at least 70% to meet the minimum successful completion requirement and qualify to receive IACET CEU credit.
View: Instructor-Led Communication Skills Courses, Seminars and Workshops
Workplace Bullying: What Everyone Needs to Know - $27.00
Learn how to prevent and effectively control workplace bullying.
Product Code: WPBullying_EE
Duration of Course Access: 12 months
Workplace Bullying: What Everyone Needs to Know
Everyone should be treated with dignity and respect at work.
While we can all agree with that statement, workplace bullying is a problem in today’s workplace. Surveys on workplace bullying have shown that about 54 million Americans report being bullied at work and that approximately 15 million workers experience psychological aggression on a weekly basis.
Workplace bullying can have a significant threat to the health, safety and welfare of people in the workplace and cause reduced productivity, low morale, increased absenteeism and higher levels of staff turnover.
Note: This course is designed for all employees in all organizations whether or not there is a specific policy against bullying.
In this session, participants receive practical advice on preventing and controlling workplace bullying and how to effectively deal with any cases that occur.
Course Overview
In this course participants learn:
- To recognize workplace bullying: obvious, subtle and covert
- The impact of workplace bullying – on individuals and the organization
- The difference between bullying and harassment
- Demanding bosses are not necessarily bullies
- The difference between bullying and aggression
- What the law says about workplace bullying
- Specific actions to take if they are being bullied or see someone else being bullied at work
- How to report bullying
- How to apply a Five Step Plan to stop the bully from bullying you
- Specific actions and what to say to:
- Stay in control of yourself
- Use a One-Step Technique to get in control of the situation
- How to defuse a situation before it gets out of hand
- Additional resources
- and more…
Participants will receive:
- Skill Builder Quick Reference Guide: Quickly reference the techniques and tools developed in this course.
- Certificate of completion: Upon successful completion, you will receive a certificate of completion from the Alliance Skill Builder Series of courses.
This course is self-paced and online.
You will have access to this course for 12 months.
Target Audience: This course is designed for all employees. (The course is designed for all organizations whether there is a specific policy against bullying or not.)
Estimated Time to Complete: 20 minutes
View: Employee and Personal Development Courses, Seminars and Workshops
Communicating with Tact and Diplomacy Online Training - $79.00
How to manage conflicts and prevent communication problems.
Product Code: Comm_DT
Duration of Course Access: 12 Months
Introduction and Overview
- Learn communication techniques to be seen as a polished, professional and influential employee
- Communicate effectively in difficult situations
- Build rapport with ease
- Create positive relationships
The ability to communicate effectively can make or break your career. Studies show that communication skills are one of the top reasons for employees' success – or failure.
In this highly interactive online communication skills course, you learn how to project the right image for even the most difficult communication situations. You will learn how to flex your communication style to the situation and the person. Plus, you gain a new awareness of your word choices, tone, and body language. You will even learn how to disagree without being disagreeable.
This course is designed for:
Professionals and employees at all levels who want to build communication skills to be more confident, improve credibility, and communicate diplomatically to strengthen powerful business and working relationships.
Learning Objectives
By the end of this course, you will:
- Discover whether you are sending the wrong message
- Develop flexibility in your communication style
- Speak diplomatically and tactfully in difficult situations
- Learn how to disagree without being disagreeable
- Develop active listening skills for improved communication
- Learn to “respond” instead of reacting
- Build confidence to effectively deal with conflict
- Stay calm and poised in even the most difficult situations
- Present yourself in a powerful way without intimidating others
- Learn the keys to assertive communication
- Deal assertively and diplomatically with difficult people
- Build rapport and trust to strengthen relationships
- Learn who your customer is
- Learn how your customers buy
Communicating with Tact and Diplomacy is a powerful online course that improves all facets of interpersonal communication for success on and off the job.
View: Instructor-Led Communication Skills Courses, Seminars and Workshops
