Negotiating for Results
Courseware Includes:
 Student Workbook |
| Instructor Guide |
| Activities |
| Pre-Assignment |
| Course Outline |
| Power Point Slides |
| Suggested Reading |
| Advertorial |
Intellectual Property:
| Unlimited Printing |
| One time Fee |
| Customizable Content |
People who can master the art of negotiation find they can save time, save money, develop a higher degree of satisfaction with outcomes at home and at work, and earn greater respect in the workplace.
Negotiating is a fundamental fact of life at any level. Whether you are working on a project or fulfilling support duties, this workshop will provide you with a basic comfort level to negotiate with both internal and external clients. This interactive workshop includes techniques to promote effective communications and gives you techniques for turning face-to-face confrontation into side-by-side problem solving.
How You Will Benefit:
- Understand how often we all negotiate and the benefits of good negotiation skills
- Recognize the importance of preparing for the negotiation process, regardless of the circumstances
- Identify the various negotiation styles and their advantages and disadvantages
- Develop strategies for dealing with tough or unfair tactics
- Gain skill in developing alternatives and recognizing options
- Have the opportunity to practice the “how to” of these skills in a supportive environment
- Understand basic negotiation principles, including BATNA, WATNA, WAP and the ZOPA
What You Will Cover:
- What is Negotiation?
- The Successful Negotiator
- Preparing for Negotiation
- The Nuts and Bolts
- Making the Right Impression
- Getting off to a Good Start
- Exchanging Information
- The Bargaining Stage
- Inventing Options for Mutual Gain
- Getting Past No and Getting to Yes
- Dealing with Negative Emotions
- Moving from Bargaining to Closing
- The Closing Stage
Conflict Resolution: Getting Along in the Workplace
Courseware Includes:
| Student Workbook |
| Instructor Guide |
| Activities |
| Pre-Assignment |
| Course Outline |
| Power Point Slides |
| Suggested Reading |
| Advertorial |
Intellectual Property:
| Unlimited Printing |
| One time Fee |
| Customizable Content |
All of us experience conflict. We argue with our spouses, disagree with our friends, and sometimes even quarrel with strangers at a hockey game. At times we lose sight of the fact that all this conflict is normal. As long as people are individuals, there will be the potential for conflict. Since you cannot prevent conflict, the most important thing is to learn how to handle or manage conflict in productive ways. The most critical skill for resolving conflict is developing an understanding of, and a trust in, shared goals. It requires openness, discipline and creativity. Showing respect for other people, and not blaming them, enables people to work for mutual benefit. These are the skills that you will develop in this workshop.
How You Will Benefit:
- Understand what conflict is and how it can escalate
- Recognize the five most common conflict resolution styles and when to use them
- Increase positive information flow through non-verbal and verbal communication skills
- Develop effective techniques for intervention strategies
- Strengthen staff trust and morale
- Become more confident of your ability to manage conflicts to enhance productivity and performance
What You Will Cover:
- The positives and negatives of conflict
- Types of conflict
- The Johari Window
- The five stages of conflict
- Your conflict resolution style
- The Communication Funnel
- Questioning and listening skills
- Seven steps to ironing things out
- Facilitation skills
- Setting norms
- Making an intervention
Conflict Resolution: Dealing with Difficult People
Courseware Includes:
| Student Workbook |
| Instructor Guide |
| Activities |
| Pre-Assignment |
| Course Outline |
| Power Point Slides |
| Suggested Reading |
| Advertorial |
Intellectual Property:
| Unlimited Printing |
| One time Fee |
| Customizable Content |
Edward Deming, the father of quality management, has said that people can face almost any problem except the problem of people. They can work long hours, face declining business, even the loss of a job, but they cannot deal with the difficult people in their lives. This workshop will help you identify some of the ways you may be contributing to these problems and give you some strategies you can adopt, at work and in your personal life.
How You Will Benefit:
- Recognize how your own attitudes and actions impact others
- Find new and effective techniques for managing negative emotions
- Develop coping strategies for dealing with difficult people and difficult situations
- Identify those times when you have the right to walk away from a difficult situation
- Learn some techniques for managing and dealing with anger
What You Will Cover:
- Interactions with others
- Reciprocal relationships
- Anthony Robbins’ Agreement Frame
- Dealing with change
- The five-step process
- Managing your anger
- Managing other people’s anger
- Why don’t people do what they are supposed to do?
- Causes of difficult behavior
- De-stress options
Building Your Self-Esteem and Assertiveness Skills
Courseware Includes:
| Student Workbook |
| Instructor Guide |
| Activities |
| Pre-Assignment |
| Course Outline |
| Power Point Slides |
| Suggested Reading |
| Advertorial |
Intellectual Property:
| Unlimited Printing |
| One time Fee |
| Customizable Conten |
Building your self-esteem is essential for confidence and success, and it all begins with you. Of all the judgments you make in life, none is as important as the one you make about yourself. Without some measure of self-worth, life can be enormously painful. During this one-day workshop you will discover some simple techniques that dramatically change how you feel about yourself. You will learn how to recognize the importance of learning self-acceptance and nurturing your sense of self.
How You Will Benefit:
- Learn how to create positive self-expectations
- Begin setting goals to get more of what you want from life
- Develop self-talk messages that help build self-esteem
- Identify communication tools to help you be more assertive
- Learn how to say no, and when no is the best answer
- Learn how to make a positive first impression
- Discover ways to connect with people
What You Will Cover:
- Building your self-esteem
- Putting others at ease
- Make positive first impressions
- Fake it ‘til you make it!
- Internal self-esteem factors
- Projecting self-confidence
- Negative vs. positive thinking
- Distorted thinking
- How to wipe out worry
- Communication skills
- Giving and receiving compliments
Anger Management
Courseware Includes:
| Student Workbook |
| Instructor Guide |
| Activities |
| Pre-Assignment |
| Course Outline |
| Power Point Slides |
| Suggested Reading |
| Advertorial |
Intellectual Property:
| Unlimited Printing |
| One time Fee |
| Customizable Content |
Anger is a universal experience. Dogs get angry, bees get angry, and so do humans. You don’t have to be a psychologist to know that managing anger productively is something few individuals, organizations, and societies do well. Yet research tells us that those who do manage their anger at work are much more successful than those who do not.
The co-worker who can productively confront his teammate about his negative attitude increases his team’s chance of success as well as minimizes destructive conflicts. The customer service agent who can defuse the angry customer not only keeps her customers loyal, but makes her own day less troublesome. This workshop is to help give you and your organization that edge.
How You Will Benefit:
- Be better able to recognize how anger effects our bodies, our minds and our behavior.
- Be better able to use the six-step method to break old patterns and replace them with a model for assertive anger.
- Be better able to control your own emotions when faced with other people's anger.
- Be better able to identify ways to help other people safely manage some of their repressed or expressed anger.
What You Will Cover:
- How anger effects our bodies and our minds
- Coping thoughts
- Express feelings appropriately
- Prevent a build-up of frustration
- How to deal with issues
- Staying calm
- Identifying anger pay-offs
- Relaxation techniques
- Identifying trigger thoughts
- Developing your personal sanctuary
- Identifying distorted thoughts