Customer Service Webinars


Live Virtual Training for Customer Service Reps

Experience our most popular instructor-led sessions while working at home, in your office - anywhere you have an internet connection. Our webinars feature real-time interaction with expert facilitators. These instructor-led webinars provide practical tips, techniques and strategies that can be applied immediately on the job. 

Customer Service Webinars tailored to your needs in building CSR skills.


Expert facilitators bring the best practices, strategies, tips and techniques form their onsite instructor-led sessions into the virtual training environment. We utilize the latest technologies such as Zoom, WebEx, chat room features and more to create the highly interactive training sessions.

Our tailored webinar sessions are designed to incorporate your specific customer service challenges into consideration. Our webinars cover the full range of topics to build customer service skills and improve customer satisfaction.

Let us create the perfect customer service skills webinar for your organization. Any of our standard webinars can be tailored to meet specific issues your people are facing. Typical challenges include:

♦ Difficult and Demanding Customers  ♦ Identifying the Customer "Really Wants"  ♦ Saying "No" While Maintaining Customer Satisfaction  ♦ Building Instant Rapport  ♦ Building Customer Loyalty  ♦ Up-Selling Skills  ♦ Dealing with CSR Stress  ♦ Negotiation Skills  ♦ Manage Unreasonable Customer Demands


 For more information call 1-877-385-5515. Or, email us at This email address is being protected from spambots. You need JavaScript enabled to view it..

    1. Simply click on any topic from the list below. Review the topics covered and give us a call.

    2. We will design the webinar to cover the specific issues you want and the webinar duration that meets your needs.

Customer Service Webinars Include:  

Online Webinars:

Defusing Difficult and Demanding Customers LIVE Webinar (Broadcast date: Thursday, May 20th,) (Also available as a recorded session.) 

On Demand Customized Webinars:

Building Business Relationships

Building the Customer Centric Organization

Coaching and Mentoring Skills for Call Center Managers

Customer Care and Call Handling Skills for CSRs

Defusing Difficult and Demanding Customers

Delivering World Class Customer Service

Meeting Customer Service Challenges in the Public Sector



Didn't see exactly what you we looking for? Contact us today. We will work with you to tailor a webinar specifically designed for you and your team.

To register for one of our webinars or get more information call 1-877-385-5515.

Or, email us at This email address is being protected from spambots. You need JavaScript enabled to view it..


 Our Guarantee: If you are not satisfied with the training, contact us within 3 days of purchase for a full refund.




Alliance Training and Consulting, Inc.
20210 West 93rd Street

Lenexa, KS 66220

Toll Free: 877-385-5515
Local: 913-385-5515
Fax: 913-385-3353

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