Customer Service 101

$65.00 each

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Customers are the lifeline of any organization. You can advertise incredible promotions and drastically reduce your prices to build your customer base, but unless you retain your customers, your organization will not survive.

Studies have shown 25% of an organization's customers are unhappy all the time. And if that unhappy customer takes their business elsewhere, it will cost the organization five times as much to replace them as it would have cost to keep them.