Crucial Leadership Communication Skills

Train managers how to handle crucial conversations to leadership success

Leaders are responsible to engage, motivate and inspire their people. Employees are responsible to perform their jobs according to the standards of performance. Both managers and employees understand their responsibilities. So why is it not working? Why isn’t performance higher?  Communication skills are most often to blame. In this course, managers develop critical leadership communication skills to handle the most challenging communication situations for better individual and team performance.
 

Learn to develop dialogue to effectively handle difficult management conversations

This 2-day course covers the many components of communication: verbal communication skills, listening skills and non-verbal communication. Participants discover a new awareness of the role communication plays in leadership, and develop skills to effectively give and receive feedback, facilitate performance improvement discussions, lead enhanced meetings and deliver powerful presentations. They learn specific communication skills and techniques to manage performance expectations, overcome conflict, deal with difficult people, empower others for success and hold masterful coaching conversations. Participants learn a dialogue model creating a pool of shared understanding in an atmosphere of respect and goodwill in order to arrive at a mutually beneficial outcome.

• Effective communication is required to address issues that threaten teamwork, morale and productivity.
• When managers are uncomfortable, they often avoid handling these critical communication situations.

Through interactive exercises and applications, participants practice skills and techniques to connect with others at a richer, deeper, more inspiring and satisfying level. Bottom line, participants will learn principles and practices of trust and interpersonal communication that result in win-win relationships and improved performance.

(View additional Communication Skills Training Programs)

Who Should Attend

Managers and supervisors who want to develop enhanced communication skills critical to overall effectiveness and meeting business objectives. This program benefits both new and experienced managers.

Training Benefits

• Send clear, timely and compelling messages that inspire action
• Get the attention and understanding of those you wish to lead
• Set direction you want others to travel
• Ensure that employees have a clear understanding of what is expected of them relative to their job performance and behavior
• Influence, persuade and energize others
• Guide authentic dialogues that deepen relationships
• Coach, counsel and mentor for improved performance
• Manage the complex processes of communication to achieve performance excellence
• Learn communication strategies to maximize results with minimum time investment
• Develop consensus building leadership skills
• Develop and maintain productive workplace relationships
• Reduce the stress within departments by opening lines of communication
• Establish immediate rapport with bosses, co-workers, direct reports or clients
• Strengthen and develop diplomatic skills in challenging situations
• Motivate and influence others to work cooperatively
• Generate fewer visits to the human resources department regarding grievances
• Increase the respect level for management from critical departments
• Improve the impact of management meetings and presentations to internal and external contacts

Overview of Training Topics and Learning Points

• Who is responsible for effective communication 
• Barriers to effective communication
• Setting the stage for effective communication - even before the first word is spoken
• The power in your voice—its essential qualities and how you can develop and enhance it
• How to avoid “giving away your power” through careless habits of speech
• Word choice—30 commonly used words and phrases that turn listeners off
• Build on the unique characteristics of your voice
• Establish trust and confidence by using your voice more effectively
• Hear your own voice in a different way
• A communication checklist - what to look for in your message, voice, movement, gestures, facial expression and audience involvement
• Past conversations, their impact, and how to "start over" if needed
• Communication styles
• Recognizing their style
• Flexing your style
• Master the art of persuasion to motivate others to team effort and higher levels of goal achievement
• Use silence to gain information from others
• Practice active listening
• Handle criticism without becoming defensive
• Defuse explosive or tense situations
• Clear your path of the most common obstacles to getting your point across
• Communicating your perspective with clarity and power
• Avoid giving away your personal power
• Setting goals for success
• Communicating performance standards
• Critical delegation communication
• Giving feedback skills - good and bad
• Coaching for success
• Getting the "coaches" involved
• Checking for understanding
• Using questions effectively - gain information - direct the conversation
• Performance appraisal interview - communication do's and don'ts
• Developing performance improvement plans
• Salary discussions - when/how
• Effective discipline
• Dealing with conflict - when and how
• A step-by-step approach to conflict resolution
• Building consensus
• Use “damage control” tactics to smooth over hard feelings and prevent grudges from being formed
• Know how to use your communication skills to gain the respect of associates up and down the ladder
• Determine how to avoid words and phrases that rob your message of credibility
• Dealing with difficult personalities - complainers, negative, backstabbers, exploders and more...
• Phone conversations
• Running effective meetings
• Speaking to groups
• Written communication
• Keeping it simpler, shorter, better
• Quick tips for emails, letters and reports
• Consider the tone (is antagonism or preaching creeping in?)
• Upward communication
• Peer communication
• Communicating with customers
• Your Personal Action Plan
  
  

 To receive more information about this training call toll free at 877-385-5515. 

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